Lodania
Questions
Answers to the questions we are asked most often.
Frequently asked questions
How do I place an order?
Enter your name and phone number on the product page. An adviser will call to confirm.
Do I have to pay online?
No. You pay the courier when the parcel arrives.
Does the displayed price include delivery?
Yes. It is the delivered price, the amount you pay the courier.
How long does delivery take?
The delivery time for your country is shown on the product page. It starts after the confirmation call.
Why a call?
To confirm the product, price and address with you before dispatch.
Can I cancel?
Yes, during the call or by refusing the parcel from the courier before paying.
Which phone number can I use?
Use a number from the selected country that the adviser and courier can reach.
Do you sell in pharmacies?
No. Lodania is an online shop: products are ordered from their product pages.
Are the products medicines?
No. We do not sell medicines. If you take a food supplement or are receiving treatment, ask your doctor for advice.
How can I contact you?
Email contact@lodania.com, stating the product and the phone number used for the order.